Dedicated Joomla Maintenance & 24/7 SLA Support
Proactive technical care for your Joomla websites: staging-tested updates, automated offsite backups, 24/7 uptime monitoring, and guaranteed engineer response times.
Challenges We Solve
Unexpected Broken Updates
Updating extensions on production without staging tests can crash checkout flows or render pages blank.
Missing or Corrupted Backups
When disaster strikes, having automated off-site backups with proven restore procedures saves your business.
Slow Emergency Response
Freelancers often disappear when critical bugs arise. We guarantee defined SLA response times with a dedicated team.
Our Engineering Pipeline
Site Onboarding & Audit
Deep health check, configuration of staging environment and off-site backup vault.
Continuous Monitoring
24/7 uptime checks, malware scanners, and SSL/certificate expiration alerts.
Staged Update Cycles
Core and extension updates tested first on staging before deploying to production.
Monthly Engineering Hours
Dedicated development time for custom tweaks, performance tuning, and technical requests.
Frequently Asked Questions
What is your response time for emergency issues?
Enterprise clients receive guaranteed response within 1 hour 24/7. Business plans have a 4-hour priority window.
How are backups handled?
We maintain encrypted, automated off-site cloud backups (daily or weekly depending on tier) with regular restore drills.
Can unused support hours roll over to the next month?
Yes, in our Business and Enterprise plans, unused hours can roll over up to 3 months for larger development sprints.